![]() “veryone sees that the premium number of customers that we continue to build are in excess of the premium assets that we have to offer,” Bastian said. Other airlines also have spending-oriented loyalty programs. ![]() He said changes of some type were necessary. Last month, Delta CEO Ed Bastian pledged modifications to the program, but downplayed customer frustrations. But the airline will make it easier for frequent flyers to reach certain rewards thresholds than the original changes. The changes are aimed at the most loyal travelers who have built up years of status at the airline as well as business travelers and Delta’s ( DAL) credit card holders.įundamentally, Wednesday’s announcement keeps in place a significant overhaul announced just last month that transitioned the loyalty program from miles-based to spending-based. ![]() Delta Air Lines is easing off some recent changes to its SkyMiles loyalty program that sparked criticism from frequent flyers. ![]()
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